Frequently Asked Questions
Everything you need to know about your Rowan shopping experience.
What is Rowan's shipping policy?
We offer free standard shipping on all orders over $75. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. Simply visit our online returns portal to generate a prepaid shipping label.
How do I find the right size?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
Are your materials sustainably sourced?
At Rowan, we prioritize ethical manufacturing. 85% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay and Klarna.
How should I care for my Rowan garments?
To ensure longevity, we recommend machine washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions are also printed on the internal tag of each garment.